Customer Care

Contact Us

Questions about an order, a gift, or one of our mechanical models? Our team is here to help — typically within one business day.

Email Support

For order updates, returns, or product questions, email us with your order number and checkout email so we can help quickly.

Monday–Friday, 9:00 AM–6:00 PM ET · We respond within 24 hours on business days.

Prefer a quick chat? Message us on WhatsApp for help with sizing, gift ideas, or order status.

Already placed an order? Track shipping progress with your order number and email.

Before reaching out, check our FAQ for answers on shipping times, DIY kit difficulty, and our 30-day return policy.